Anti-wrinkle cream phenomenon...what?

Well, you've found that your product really doesn't work that well.  But you've found a customer who really needs your product for use in their product.  They need it because they need an "edge" over their competition...something they can use to market a new version of their product and get more market share.  In fact, your product doesn't even really have to work, but it has to be "perceived" as making a difference.  I encountered this situation once, and coined it an "anti-wrinkle cream phenomenon" (because, well, do anti-wrinkle creams really work??).  One can generalize this phenomenon to many "gimmicky" consumer products out there (just tune in to late-night infomercials for some examples).  I'm writing about this today because, while your product might sell in such a situation, do you really want to be part of a company that fakes out its customers (or customer's customers)?  Your company will be much more rewarding for you and all involved if you can build and sell a product that truly has value, and not just a placebo.

Which market to target first?

My past posts have included discussions about the importance of a market niche and the importance of a product family (not a one-trick pony).  So, you've picked a niche and are developing a product family.  But how did you decide upon that niche?  Was it the largest one?  That would be a logical answer, but what if that niche requires much more money to develop and sell into?  What if that niche has a much longer sales cycle?  Be sure to consider all aspects of the niche you plan to target first.  The best one just might be the one that will provide the quickest revenue for you.  This is sometimes called the "low-hanging fruit."  Now that you have some revenue coming in from this niche, you can fund some other niches that might require more money to develop and/or have longer sales cycles.  Oh, and beware of niches that have seasonal sales cycles.

Have you validated your market?

This post is a follow-on to this post where I asked "Are you solving a real pain?"  Entrepreneurs sometimes get caught up in believing in their own product so much that they really fail to validate the market before fully developing the product.  This also is sometimes referred to as "drinking your own kool-aid."  There are numerous ways to validate a market, depending on the type of product or service you are offering.  Let's say you want to offer a new widget for sale on the web.  Before you even spend a penny on developing it, how about spending a few bucks on a website that describes this widget, perhaps a little money to SEO it, and a button on your website that says "Click here for more info" and another button that says "Order Now" (which can return a polite message referring to order-backfill).  Even before you can fulfill any orders, you are collecting very valuable market data...all before you've spent a penny on developing possibly the wrong product.

A "one-trick pony" isn't enough

If you are like most entrepreneurs, you want to build a big company.  To do this, you not only need to have an initial product that you can develop without a ton of money, but also a product roadmap.  It might be sufficient for some to develop and market their widget (or service) and launch it on a website, etc., for everyone to see and buy, with no real vision of follow-on products.  This is often called a "one-trick pony."  Perhaps this is just fine for them.  This is a "lifestyle" business, in other words, one that is just fine for the entrepreneur, bringing in a nice paycheck on his profits, but not a good investment for an outside investor.  An investor needs to see an ROI on his investment, and a lifestyle business will most likely not qualify.  So, before you approach an investor, be sure to have a vision of how your company will evolve beyond your first product and clearly communicate this vision on a chart with a timeline.  Include costs of developing these future products and resulting market penetration.

Taking on the big boys is a tough row to hoe

"Wow, I just thought of this great new kind of TV.  It's a great idea.  All I need to do is raise a few million, design it, manufacture it, and they will come to buy it."  Ouch.  An investor will look at you and see "risk" written all over this deal.  Unless you're a person (oops, I mean a complete team) who has a proven track record in the consumer electronics industry and is well-connected in that industry, it's a non-starter.  And even if you are such a team, you're taking on the likes of huge multi-national players who don't take kindly to competition.  "But, what do I do then?"  Firstly, if you have some great IP around your new kind of TV (or fuel-efficient engine, or new semiconductor process, or...), get it protected.  Start with a provisional patent if you're still validating the technology and/or the market, then move on to a PCT filing within a year.  Don't disclose it to anyone without an NDA.  Once you have protection, then, talk to those who know how to make your 800-lb gorillas your friends.  That is, turn your competition into partners.  These players have the ability to turn your new kind of TV into a market success.

On the Importance of a Market Niche

So you've just invented the greatest thing since sliced bread.  Who is your customer?  You say "everyone, of course."  "So how is your brand new start-up going to reach everyone?"  "Well, I'll advertise, I'll put it on my website, pretty soon everyone will know about it."  Well, this is a market strategy, but good luck.  You are going after such a huge market, it's tough to address, and it's tough to convince "everyone" that you have something special for "them."  Find who could benefit most from your invention.  Then customize the product specifically to address this particular demographic.  Then market specifically to them.  You'll have a better product for them, and they'll feel you have something special for them.  And then, it opens the door for a roadmap of future products for other target markets.  Now, you've turned your one-size-fits-all product into a roadmap of products, with something special for everyone and a market that is easier to reach.